Streamlining Customs Communication: A Real-World Scenario with Eazy Customs
Background:
Melanie, a dedicated customs broker from Hamburg, Germany, juggles multiple declarations for different customers daily. However, with emails getting lost or overlooked, unnecessary phone calls for status updates, documentation errors, and time-consuming manual entries, combined with complexity (following the natural law “there is always something”), she often faced delays and unsatisfied clients. In addition to normal vacation and sick leave handoffs, Melanie works part-time and has to make a daily handover of open orders with her colleagues at the end of her shift, so that customers are attended to as usual for the rest of the day.
Challenges:
- Lost, overlooked and misclassified Emails: Vital documents and information got buried under piles of unrelated emails and in the spam, causing significant delays in the declaration process.
- Lack of overview in the team: The overview of the order load in the team is completely missing. The coordination of who needs support and who can support cannot take place continuously in real time and interrupts the entire team at work.
- Document Errors: Manual data entries meant frequent mistakes, leading to customs clearance issues and extra documentation requests.
- Time Management: Keeping track of email threads, especially with multiple parties involved, and daily handoffs, and even more so handoffs during vacation and illness, proved confusing and time-consuming.
- Unnecessary phone calls: The lack of transparency in e-mail communication completely ignores the customer's legitimate interest in knowing what the status is. Manual checking costs both parties’ valuable time.
Solution with Eazy Customs:
- Unified Knowledge Base: Eazy Customs provides an all-encompassing platform where all customs-related data and processes are centralized, bridging the knowledge gap between departments.
- Streamlined Communication: Eazy Customs offers a unified platform, negating the need for cumbersome email threads and fostering direct, efficient communication.
- Multilingual Support: Eazy Customs was developed for international companies and ensures that language barriers do not become an obstacle, so that every process is clear.
- Diverse Goods Management: Regardless of the variety of goods, Eazy Customs can manage intricate customs data and processes for each, ensuring compliance and precision.
Outcome:
After adopting Eazy Customs, Melanie experienced a 50% reduction in declaration processing time, witnessed fewer errors, and received positive feedback from her clients for faster clearances. The tool transformed her operations, allowing her to take on more clients without compromising on efficiency. In fact, their client was very happy that their customs audit could be completed in half the time with the assistance of Eazy Customs, and significantly reduced the effort there as well.
"Adopting Eazy Customs was a game-changer. I no longer worry about lost emails or documentation errors. Everything I need is just a click away. My clients are happier, and so am I!"
- Melanie, Customs Broker in Hamburg, Germany.
Discover how Eazy Customs can revolutionize your customs brokering experience. Book your demo today!
Head Office
Eazy Customs GmbH
Frahmredder 92A
22393 Hamburg
Germany
Email us
support@eazycustoms.com
Data protection
Impressum
Eazy Customs GmbH
Thorsten Porath
Managing Director
Registergericht: Amtsgericht Hamburg
Registernummer: HRB 173486
Hinweise zur Online-Streitbeilegung
Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.
Imprint
Eazy Customs GmbH
Thorsten Porath
Managing Director
Registered court: Amtsgericht Hamburg
Register number: HRB 173486
Data protection
Contents
- Preface
- Controller
- Collection, processing and use of personal data for informational use of our website
- Offer request / Contact on our portal
- Archiving and deletion
- Social Media
- Cookies
- Necessary Cookies
- Performance and Statistics Cookies
- Personalization und Advertising Cookies
- Your legal rights
Preface
We are pleased that you are interested in learning more about our company. Eazy Customs GmbH Agents GmbH (hereafter also referred to as “we” or “us”) places a special emphasis on the importance of data protection. We therefore take your privacy very seriously and process your personal data in accordance with applicable data protection law.
With this privacy policy, we inform you about the nature, scope and purpose of the personal data collected, processed and used by us when you visit our website eazycustoms.com. Personal data is all data that can be related to your person, such as name, address, e-mail addresses, payment data, tax and customs information.
In addition, we inform you about your rights against us as the responsible party
Controller
Controller within the meaning of Art. 4 No. 7 of the EU General Data Protection Regulation (GDPR) is Eazy Customs GmbH, Frahmedder 92A, 22393 Hamburg. For more information about us, please refer to our imprint . You can contact our data protection officer here.
Collection, processing and use of personal data for informational use of our website
When using the website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we automatically collect and store information in the server log files that your browser transmits to us.
• IP-adress
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• Amount of data transferred in each case
• Website from which the user accessed the portal ("referrer")
• Browser types and versions used
• Operating system and its interface
• Language and version of the browser software.
This data is technically necessary for us to display this website to you and to ensure stability and security. The temporary storage of the IP address by the system is necessary to enable delivery of the website to your computer. For this purpose, your IP address must be stored for the duration of the session.
The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data stored in the log files is not merged with other data sources. We also do not assign this data to specific persons.
The legal basis for the collection and temporary storage of data is Section 25 (2) no. 2 German Telecommunications-Telemedia Data Protection Act (“TTDSG”) in conjunction with Art. 6 (1) s. 1 lit. f GDPR. Our legitimate interest according to Art. 6 (1) s. 1 lit. f GDPR lies in the above-mentioned purposes.
This data is stored on servers in France. They are deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. Insofar as data is stored in server log files, the data will be deleted after six months at the latest.
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation and delivery of the website. Consequently, the user may not object the processing of data in this case.
Offer request / Contact on our portal
The use of our services as a customs agency requires registration. The registration takes place through an offer request via our contact form. We will create an account for you immediately after your request.
The following data must be provided as part of the contact request:
• First and last name
• e-mail address
• Company name (optional)
• City (optional)
• Telephone number (optional)
In addition, please indicate which type of support service (import, export, transit, other) you intend to use, the estimated order volume, the types of goods and a description of your request.
This information is necessary for us to be able to answer your inquiry. Your personal data will only be stored by us for this purpose. If you do not place an order with us after we have sent you the offer documents, we will delete your stored personal data within one year.
The personal data mentioned in this section will be processed exclusively for the purpose of providing our services as a customs agency.
The legal basis of the processing is Art. 6 (1) s.1 lit. b GDPR.
Archiving and deletion
As a matter of principle, we only store personal data for as long as the purpose requires or as long as we are legally obligated to store it.
Social Media
In addition to our website, we are also represented on LinkedIn. On our website, we only provide links to our profile. Please refer to the purpose and scope of data collection as well as the provisions on the use of your data by the respective platform in the privacy policy of the respective operator.
LinkedIn: Here
Cookies
In addition to the data mentioned in section 3, which your server transmits to us, cookies are stored on your computer when you use our website. Cookies are small files that are stored on a visitor's device (e.g. computer or smartphone). This includes for example:
• IP address of the visitor;
• Date and time of the visit;
• URL of the referring page (the page from which the visitor came);
• The pages visited on our website;
• Information about the browser used (type and version, operating system, etc.).
We use technical information and cookies to facilitate your visit to the website, improve the user experience and increase the relevance of the offers on this website. Cookies may be set by us as well as by other parties with whom we cooperate. Below is an overview of the types of cookies we may use.
Necessary Cookies
Technically necessary cookies help ensure that visitors can navigate the Website by providing basic facilities such as navigating pages and accessing secure areas. Without these cookies, the website would not function for its intended purpose.
This includes features such as your language preferences. Without these cookies, you will not be able to use the services on our website without restrictions. The cookies are stored for the duration of your internet session. These cookies are necessary so that we can provide you with the service you are using.
Depending on whether the cookies are necessary for the operation of the website itself or for the service you are using (e.g. language setting), the processing is based on our legitimate interest pursuant to Section 25 (2) No. 2 TTDSG in conjunction with Art. 6 (1) sentence 1 TTDSG. Art. 6 (1) s. 1 lit. f GDPR.
Performance and Statistics Cookies
These cookies are used to collect information about the use of the website. Among other things, these cookies register the number of website visitors, the pages visited and the duration of their stay. The collected data is used to improve the service and to optimally adapt the content of the website to the wishes and needs of the visitors.
The legal basis for the use of these cookies is your consent pursuant to Section 25 (1) TTDSG in conjunction with Art. 6 (1) s. 1 lit. a GDPR.
We do not use cookies of this kind.
Personalization und Advertising Cookies
These cookies are used to collect data about the (internet) behavior of visitors to the website. These cookies are used to offer visitors individualized offers and campaigns as part of direct marketing, but also for a more comfortable user experience. These cookies are used, for example, to record information about the visit so that relevant information can be used on a later visit, e.g. by filling out forms already or by displaying ads or offers that correspond to the (search) profile of the respective visitor.
The legal basis for the use of these cookies is your consent pursuant to Section 25 (1) TTDSG in conjunction with Art. 6 (1) s. 1 lit. a.) GDPR.
We do not use cookies of this kind.
Your Rights
You have the following rights vis-à-vis us regarding the personal data concerning you:
Right of Access (Art. 15 GDPR)
You have the right to receive information pursuant to Art. 15 GDPR. In addition, you have the right to request a copy of your personal data in accordance with Art. 15 (3) GDPR.
Right of rectification or erasure (Art. 16 and 17 GDPR)
You have the right to have inaccurate personal data concerning you corrected. Furthermore, you have the right to request the deletion of your personal data if further processing is no longer necessary, the processing is unlawful or you have revoked your consent in this regard.
Right to restriction of processing (Art. 18 GDPR)
You have the right to have the processing of your personal data restricted, i.e. to prevent further processing for the time being, if the conditions in Art. 18 GDPR are met.
Right to data portability (Art. 20 GDPR)
Within the limits of Art. 20 GDPR, you have the right to receive your personal data in a machine-readable format in order to forward it or have it forwarded to another controller if necessary.
Right to object to processing (Art.21 GDPR )
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions.
We will no longer process the personal data relating to you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
To exercise your rights, please contact our data protection officer here.
The assertion of these rights is free of charge.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.
Data protection
Contents
- Preface
- Controller
- Collection, processing and use of personal data for informational use of our website
- Offer request / Contact on our portal
- Archiving and deletion
- Social Media
- Cookies
- Necessary Cookies
- Performance and Statistics Cookies
- Personalization und Advertising Cookies
- Your legal rights
Preface
We are pleased that you are interested in learning more about our company. Eazy Customs GmbH Agents GmbH (hereafter also referred to as “we” or “us”) places a special emphasis on the importance of data protection. We therefore take your privacy very seriously and process your personal data in accordance with applicable data protection law.
With this privacy policy, we inform you about the nature, scope and purpose of the personal data collected, processed and used by us when you visit our website eazycustoms.com. Personal data is all data that can be related to your person, such as name, address, e-mail addresses, payment data, tax and customs information.
In addition, we inform you about your rights against us as the responsible party
Controller
Controller within the meaning of Art. 4 No. 7 of the EU General Data Protection Regulation (GDPR) is Eazy Customs GmbH, Frahmedder 92A, 22393 Hamburg. For more information about us, please refer to our imprint . You can contact our data protection officer here.
Collection, processing and use of personal data for informational use of our website
When using the website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we automatically collect and store information in the server log files that your browser transmits to us.
• IP-adress
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• Amount of data transferred in each case
• Website from which the user accessed the portal ("referrer")
• Browser types and versions used
• Operating system and its interface
• Language and version of the browser software.
This data is technically necessary for us to display this website to you and to ensure stability and security. The temporary storage of the IP address by the system is necessary to enable delivery of the website to your computer. For this purpose, your IP address must be stored for the duration of the session.
The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data stored in the log files is not merged with other data sources. We also do not assign this data to specific persons.
The legal basis for the collection and temporary storage of data is Section 25 (2) no. 2 German Telecommunications-Telemedia Data Protection Act (“TTDSG”) in conjunction with Art. 6 (1) s. 1 lit. f GDPR. Our legitimate interest according to Art. 6 (1) s. 1 lit. f GDPR lies in the above-mentioned purposes.
This data is stored on servers in France. They are deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. Insofar as data is stored in server log files, the data will be deleted after six months at the latest.
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation and delivery of the website. Consequently, the user may not object the processing of data in this case.
Offer request / Contact on our portal
The use of our services as a customs agency requires registration. The registration takes place through an offer request via our contact form. We will create an account for you immediately after your request.
The following data must be provided as part of the contact request:
• First and last name
• e-mail address
• Company name (optional)
• City (optional)
• Telephone number (optional)
In addition, please indicate which type of support service (import, export, transit, other) you intend to use, the estimated order volume, the types of goods and a description of your request.
This information is necessary for us to be able to answer your inquiry. Your personal data will only be stored by us for this purpose. If you do not place an order with us after we have sent you the offer documents, we will delete your stored personal data within one year.
The personal data mentioned in this section will be processed exclusively for the purpose of providing our services as a customs agency.
The legal basis of the processing is Art. 6 (1) s.1 lit. b GDPR.
Archiving and deletion
As a matter of principle, we only store personal data for as long as the purpose requires or as long as we are legally obligated to store it.
Social Media
In addition to our website, we are also represented on LinkedIn. On our website, we only provide links to our profile. Please refer to the purpose and scope of data collection as well as the provisions on the use of your data by the respective platform in the privacy policy of the respective operator.
LinkedIn: Here
Cookies
In addition to the data mentioned in section 3, which your server transmits to us, cookies are stored on your computer when you use our website. Cookies are small files that are stored on a visitor's device (e.g. computer or smartphone). This includes for example:
• IP address of the visitor;
• Date and time of the visit;
• URL of the referring page (the page from which the visitor came);
• The pages visited on our website;
• Information about the browser used (type and version, operating system, etc.).
We use technical information and cookies to facilitate your visit to the website, improve the user experience and increase the relevance of the offers on this website. Cookies may be set by us as well as by other parties with whom we cooperate. Below is an overview of the types of cookies we may use.
Necessary Cookies
Technically necessary cookies help ensure that visitors can navigate the Website by providing basic facilities such as navigating pages and accessing secure areas. Without these cookies, the website would not function for its intended purpose.
This includes features such as your language preferences. Without these cookies, you will not be able to use the services on our website without restrictions. The cookies are stored for the duration of your internet session. These cookies are necessary so that we can provide you with the service you are using.
Depending on whether the cookies are necessary for the operation of the website itself or for the service you are using (e.g. language setting), the processing is based on our legitimate interest pursuant to Section 25 (2) No. 2 TTDSG in conjunction with Art. 6 (1) sentence 1 TTDSG. Art. 6 (1) s. 1 lit. f GDPR.
Performance and Statistics Cookies
These cookies are used to collect information about the use of the website. Among other things, these cookies register the number of website visitors, the pages visited and the duration of their stay. The collected data is used to improve the service and to optimally adapt the content of the website to the wishes and needs of the visitors.
The legal basis for the use of these cookies is your consent pursuant to Section 25 (1) TTDSG in conjunction with Art. 6 (1) s. 1 lit. a GDPR.
We do not use cookies of this kind.
Personalization und Advertising Cookies
These cookies are used to collect data about the (internet) behavior of visitors to the website. These cookies are used to offer visitors individualized offers and campaigns as part of direct marketing, but also for a more comfortable user experience. These cookies are used, for example, to record information about the visit so that relevant information can be used on a later visit, e.g. by filling out forms already or by displaying ads or offers that correspond to the (search) profile of the respective visitor.
The legal basis for the use of these cookies is your consent pursuant to Section 25 (1) TTDSG in conjunction with Art. 6 (1) s. 1 lit. a.) GDPR.
We do not use cookies of this kind.
Your Rights
You have the following rights vis-à-vis us regarding the personal data concerning you:
Right of Access (Art. 15 GDPR)
You have the right to receive information pursuant to Art. 15 GDPR. In addition, you have the right to request a copy of your personal data in accordance with Art. 15 (3) GDPR.
Right of rectification or erasure (Art. 16 and 17 GDPR)
You have the right to have inaccurate personal data concerning you corrected. Furthermore, you have the right to request the deletion of your personal data if further processing is no longer necessary, the processing is unlawful or you have revoked your consent in this regard.
Right to restriction of processing (Art. 18 GDPR)
You have the right to have the processing of your personal data restricted, i.e. to prevent further processing for the time being, if the conditions in Art. 18 GDPR are met.
Right to data portability (Art. 20 GDPR)
Within the limits of Art. 20 GDPR, you have the right to receive your personal data in a machine-readable format in order to forward it or have it forwarded to another controller if necessary.
Right to object to processing (Art.21 GDPR )
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions.
We will no longer process the personal data relating to you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
To exercise your rights, please contact our data protection officer here.
The assertion of these rights is free of charge.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.